COVID-19 and infection control

Your safety and peace of mind are at the heart of everything we do. When delivering specialist wound care and diabetes support in your home, we strictly follow NHS and UK Health Security Agency (UKHSA) guidance. Because clinical hygiene directly affects tissue healing and prevents complications, we maintain the highest clinical standards on every visit.

Frequently asked questions

Find clear answers about how we protect vulnerable patients, our strict hygiene protocols, and our illness policies during home visits.

What steps do you take to prevent infections during home visits?

We adhere rigorously to NHS and UKHSA infection prevention standards. Before touching any wound dressings or diabetic equipment, your registered nurse thoroughly sanitises hands, wears single-use PPE, and prepares a clean clinical field. Our tools are either sterile single-use or hospital-grade disinfected between appointments.

How does your nurse manage hand hygiene?

Clean hands are the single most effective way to prevent infection. Our nurses follow strict protocols: washing or sanitising hands upon arrival, before and after direct care, and before leaving. Nurses remain 'bare below the elbows' with short nails and no jewellery other than a plain band.

What personal protective equipment (PPE) is worn?

Fresh, single-use gloves and disposable clinical aprons are used for every appointment and changed between discrete tasks if required. Fluid-resistant surgical masks or higher-grade respirators are worn whenever clinically indicated or requested by the patient or family.

How do you dispose of contaminated clinical waste?

All used dressings, swabs, and disposable PPE are placed into designated clinical waste bags. Sharp items like lancets or insulin needles are secured in yellow sharps bins in full compliance with healthcare waste disposal regulations.

What should we do if someone in our household feels unwell?

If you or anyone in your household develops symptoms of COVID-19, flu, or a contagious stomach bug, please let us know as soon as possible. We can assess whether a visit can proceed safely with enhanced PPE precautions or reschedule to protect everyone involved.

What happens if your visiting nurse tests positive for COVID-19?

Our clinicians monitor their own health daily. If a nurse exhibits symptoms of a respiratory infection or tests positive for COVID-19, they will not attend home visits until it is clinically safe to return, in accordance with UK health safety standards.

How does having a consistent nurse lower infection risk?

Unlike agency nursing services that rotate multiple staff members through your home, we provide the same dedicated nurse for every visit. This continuity reduces community exposure vectors and ensures subtle changes in wound health or skin integrity are spotted instantly.

Can family members request additional safety precautions?

Yes, absolutely. We regularly care for clinically vulnerable and immunocompromised patients. If you would like your nurse to wear a fitted mask throughout the visit or take extra steps, simply mention your preferences during booking.

Safe, hospital-grade care in your home

Get expert wound management and diabetic care delivered directly to your doorstep with total peace of mind. Book your comprehensive home assessment today.